Continuing Education Courses
Course #13513 - Seven Deadly Sins to Client Care
| Course Expiration: |
March 7, 2020 |
| Course Type: |
Contractor |
| Professional Credit Hours: |
7.0 |
| HVAC Specific: |
No |
| Energy Specific: |
No |
| Course Type: |
Plumber |
| Professional Credit Hours: |
7.0 |
| Course Name: | Seven Deadly Sins to Client Care |
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| Course Outline & Objectives: | In a service oriented industry exceptional communication skills are a much needed tool that can often be overlooked. The ability to communicate effectively and have positive interactions with your clients has a rippling effect on your business. This workshop will focus on the the everyday interactions with clients recognizing that each client interaction is a "moment of truth" where you can either strenghten or weaken the client relationship. Participants will learn and practice meaningful communication skills to build relationships, retain customers, and improve perceived value. Additionally, attendees will learn how to properly communicate with customers that are frustrated, annoyed, upset, or under satisfied. |
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| Course Schedule |
April 5, 2018 - Utah Career Center
640 N. Billy Mitchell Rd.
Salt Lake City, Ut. 84116 |
| Calendar Events |
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Date: 04/05/2018 Location: Salt Lake
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| Keywords: |
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| Location(s): |
Salt Lake
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| Teaching Method: | Live |
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| Company Name: | Utah Mechanical Contractors Association |
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| Phone: | 801-364-7768 |
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| Address: | 669 South 200 East, STE 200 |
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| City: | Salt Lake City |
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| State: | UT |
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| Postal Code: | 84111 |
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| Email Address: | leanna@umca.com |
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| The Course Provider is: | a professional association or organization involved in the construction trades |
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| Instructor First Name: | Lisa |
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| Instructor Last Name: | Austin |
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| Instructor License #: | |
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| Instructor Resume: | Lisa Austin is the founder of The Service Factor, a Denver based Corporate Training Company. She has been developing and delivering custom workshops for over 20 years with a special emphasis on Customer Service, Employee Engagement, and Effective Communication. Prior to opening The Service Factor, Lisa was a senior trainer for a large mutual fund company where she was instrumental at dealing with the challenges and frustrations faced in the fast changing business world. For the past eleven years she has been the lead trainer for elite HVAC companies across the country. Lisa is certified by The Bob Pike Institute on Creative Training Tech-niques and is also a certified Telephone Doctor Customer Service Trainer. She is an active member of The Alliance of Professional Women, ASTD, and the local chapter of ICSA. |
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| Instructor Resume: |
7 Deadly Sins to Client Care.pdf |
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