It's good to be On the Spot

Quick Help

Contact Information

Problem Who You Call Number
The website is not working Technical Support (801) 983-0275
You have not received decals DMV Warehouse (801) 297-3878
The decals you received are not the right range DMV Inventory Control (801) 297-3527
The decal you are issuing does not match the website DMV Branch Support (801) 297-2727, Option 2

Information about Damaged Decals

  • A decal that is damaged in any way should not be issued to a customer.
  • In On The SPOT pick the drop down status of "damaged."
  • Once a decal status has been changed to damaged, the decal must be cut and mailed within 24 hours to the Division of Motor Vehicles Delegated Service Specialist. Include an explanation, your Corporation/Station name and workstation number.
    • Address: Utah State Tax Commission/DMV
    • 210 North 1950 West
    • SLC UT 84134
    • Attention: Suzanne Covert

Information about Missing Decals

  • When you do not physically have the decal that the website is showing you to issue, then the decal is missing.
  • In On The SPOT pick the drop down status of "missing."
  • All decal discrepancies, including missing and damaged decals, are monitored daily by the Division of Motor Vehicles Delegated Service Specialist.
  • If the decal marked as missing is found or recovered, it must be mailed in to the address above within 24 hours which is the same as a damaged decal.
  • Based upon review of missing or incorrectly issued decals, a station may be subject to suspension and up to removal from the program.

Information about Expired Decals

  • In the beginning of each new year, you will need to return your expired decals.
  • Failure to return all expired decals by March 15th will result in suspension of renewal privileges for your station.
  • Fill out form TC72G and include a copy of the form with your returned decals (please keep a copy of the completed form for your records).
  • Ship decals securely so that a tracking mechanism is in place using FedEx, UPS or USPS certified mail to:
    • Address: Utah State Tax Commission/DMV
    • 210 North 1950 West
    • SLC UT 84134
    • Attention: Suzanne Covert